The following standard terms and
conditions apply to all sales of product by Willow
1. Payment Terms:
• Standard terms are Net 30 days.
• A 1.5% Service Charge will be applied to
all balances over 30 days.
• There will be a $50.00 charge plus all bank
fees applied to all returned checks.
2. Price Changes: Willow Springs tries to give a 30 day notice of
any price changes, although prices are subject to
change without notice.
3. Free Shipping: Free shipping for orders of $3,000.00 or more. Some
exceptions apply. Call for details.
4. Purchase Orders:
• Minimum purchase order requirement is $75.00.
• Orders should specify part numbers as well
as product description.
• All purchase orders are confirmed by Willow
Springs via fax, e-mail, or phone.
• Customer is responsible for reviewing the
order confirmation and reporting any necessary changes
to Willow Springs prior to shipment.
• Mistakes on orders due to inaccurate or
incomplete information from customer will be customer’s
• No returns are allowed on non-stocked or
special ordered items.
• No returns valuing less than $75.00.
• A Return Goods Authorization (RGA) must
be provided prior to sending back any product.
• Paperwork from initial sale of product must
• All returned products must be in resalable
• No returns will be authorized after 60 days.
• All returns are subject to restocking charges.
• Other restrictions apply. Call for details.
• Willow Springs reserves the right to refuse
6. Warranties: Each product line within this catalog has its own
warranty. Please contact our office to get a copy
of the warranty in question.
7. Policies: All
policies are subject to change without notice.